Head of Research and Design

About the role

At Sana Commerce we are building the future of B2B commerce for the agentic era, where buyers, sellers and agents interact across every channel. We are looking for a Head of Research and Design who can lead a team and shape an AI‑native, agentic commerce product from the front.

Key responsibilities

• Lead the research and design team toward a clear vision of an AI‑native, agentic commerce experience.
• Set the bar by working hands‑on alongside designers and researchers.
• Own the end‑to‑end product experience, ensuring trust, performance and cohesion across the journey.
• Design agentic experiences, defining how agents behave, surface, and provide transparency, control and fallback.
• Shape conversational and headless interactions where no screen mediates the transaction.
• Build an AI‑native design system that is machine‑readable, token‑driven and consumable by AI tooling.
• Define the research agenda on agentic commerce, buyer/seller behavior, trust and privacy.
• Maintain a high craft bar for fidelity, quality and speed within a small team.

Required profile

• Proven experience building AI‑powered or agentic products with demonstrable prototypes or shipped solutions.
• Strong portfolio of commercially released products showing measurable user or business impact.
• Hands‑on leadership of both product design and user research, remaining active in prototyping and design.
• Track record of turning user, market and industry research into clear product vision.
• Practical AI fluency across research and design, including AI‑native design systems.
• Experience leading and developing designers and researchers, setting standards and collaborating with product management.
• Background in e‑commerce, especially B2B, with deep understanding of complex buyer and seller journeys.

Required skills

• AI fluency
• Design systems
• User research
• Prototyping
• Experience design

What we offer

• Impactful role at a fast‑growing SaaS scale‑up.
• Global, customized onboarding program (rated 9.1/10 by previous hires).
• Close collaboration with global leaders on strategic initiatives.
• Up to 8 weeks of work‑from‑anywhere per year.
• Hybrid working model – 3 days in the office, 2 days remote.