Head Waiter

About the role

JA Hatta Fort Hotel is looking for a confident, charismatic and service-driven Head Waiter to lead the restaurant team and create memorable dining experiences. The role suits someone who thrives in a fast-paced environment and knows how to bring out the best in a team.

Key responsibilities

• Lead and inspire the restaurant team to deliver exceptional guest experiences
• Ensure smooth day-to-day operations during service
• Welcome guests, anticipate their needs and create memorable moments
• Support, coach and develop team members through ongoing training and guidance
• Maintain the highest standards of food safety, service quality and presentation
• Assist with roster planning, inventory control and operational efficiency
• Handle guest feedback professionally and turn challenges into positive experiences
• Work closely with the kitchen and management teams to ensure seamless service

Required profile

• Bachelor's degree or equivalent, preferably in Hospitality Management
• Basic and intermediate food hygiene certification
• Leadership and train-the-trainer certifications are an advantage
• Minimum 2 years' experience in a similar role within a hotel or upscale dining environment
• Strong understanding of restaurant operations and service standards
• Experience training and leading multicultural teams
• Excellent organizational and communication skills
• Advanced written and spoken English

Required skills

• Proficiency in Microsoft Office applications