Head Waitress

About the role

The Head Waitress leads the service team at Lady Bird, ensuring an exceptional guest experience through attentive, professional, and personalized service. This role acts as the main liaison between management and staff, overseeing daily operations and supporting the Floor Supervisor.

Key responsibilities

• Lead and coordinate the service team during daily operations, maintaining high hospitality standards.
• Deliver premium dining experiences by anticipating guest needs, handling requests, and resolving concerns.
• Supervise, motivate, and train team members on service standards, menu knowledge, and guest engagement.
• Manage order taking, POS operation, and communication with kitchen and bar teams, including special and VIP requests.
• Oversee floor readiness, ensuring cleanliness, proper setup, and availability of supplies.
• Promote upselling by maintaining strong knowledge of food, beverage, and promotional offerings.

Required profile

• 3–5 years of experience in high‑end restaurant or luxury hospitality, with 1–2 years in a supervisory role.
• Strong knowledge of food and beverage service standards, guest relations, and POS systems.
• Professional appearance, positive attitude, attention to detail, and flexibility to work evenings, weekends, and holidays.

Required skills

• POS systems
• Menu knowledge