Hostess

About the role

The Hostess will be the first point of contact for guests entering the restaurant at Sofitel Dubai Downtown. Working in a vibrant, luxury environment, you will manage reservations, greet visitors, and ensure a smooth seating flow that reflects the hotel’s high standards.

Key responsibilities

• Maintain up‑to‑date knowledge of the dining room layout, table numbers, capacity, and dress code.
• Answer telephone calls within three rings, using proper salutations and etiquette.
• Record, confirm, and modify restaurant reservations and cancellations according to departmental standards.
• Communicate any reservation changes to management promptly.
• Prepare and organise the hostess stand, ensuring menus, check folders, and other materials are clean and stocked.
• Review the reservation book, pre‑assign tables, and accommodate special requests.
• Greet guests at the entrance, seat them fairly according to the floor plan, and provide accurate information about hotel services and activities.
• Monitor daily house count, arrivals, departures, and VIP movements.

Required profile

• Friendly, professional demeanor with excellent communication skills.
• Strong organisational ability and attention to detail.
• Ability to work efficiently in a fast‑paced, luxury hospitality setting.
• Fluency in English; additional languages are a plus.

Required skills

What we offer

• Opportunity to work in a renowned 5‑star hotel brand.
• Career development and training within the Accor hospitality group.
• Dynamic, multicultural work environment in the heart of Downtown Dubai.