Hotel Driver - Front Office

About the role

Rotana Hotels in Sharjah is looking for a guest-focused Driver for its Front Office team. The driver welcomes guests on arrival and departure, assists them and handles transportation duties so that their stay is smooth and comfortable.

Key responsibilities

• Greet guests warmly on arrival and assist them during departure
• Open car doors and escort arriving and departing guests to the hotel lobby
• Maintain up-to-date knowledge of the hotel, its facilities and services to answer guest enquiries
• Ensure proper shift handovers, including reporting guest complaints to the Manager on Duty and coordinating with the Shift Leader for the night shift handover
• Carry out transportation duties using the hotel car or bus as required
• Handle and control guests' car keys safely
• Maintain the cleanliness and organisation of parking areas and the key cabinet
• Ensure timely and efficient airport crew transportation
• Follow hotel safety standards, traffic regulations and company transportation policies

Required profile

• Ideally vocational training or a relevant qualification in hospitality
• Previous experience in Front Office operations or hotel transportation is preferred
• Good command of written and spoken English
• Well-presented, outgoing and friendly, with a positive attitude towards guest service
• Proactive, reliable, adaptable and able to stay calm in a busy hotel environment

Required skills

• Valid UAE Heavy Vehicle driving licence
• Good knowledge of UAE traffic laws and road safety regulations