Hotel Hostess - F&B Service

About the role

A full-time Hostess position at an Accor hotel in Abu Dhabi, providing prompt and courteous food and beverage service to hotel guests.

Key responsibilities

• Read daily events to acknowledge VIP arrivals and know all menu items, garnishes, contents and preparation methods, and explain them politely and concisely to guests
• Present children's menus when appropriate and describe specials and alternative cuisine
• Serve and clear food and beverage items unobtrusively and professionally
• Use the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Check guest satisfaction, handle problems and inform the manager of how they were resolved
• Follow cash and credit card procedures per accounting department guidelines and keep the restaurant clean, neat and orderly
• Polish silver, refill condiments, keep the workstation stocked and report guest comments on food and beverage to the manager
• Maintain equipment, follow safety, sanitation and hygiene policies, and keep service and storage areas safe and clean
• Perform opening and closing duties, set tables to standard, report deviations and help minimise waste and breakage
• Assist other F&B outlets during peak hours if needed

Required profile

• Prior experience in a luxury hotel or established restaurant environment
• Fun, energetic and passionate about hospitality
• Fluent English; Arabic and French are preferred