Hotel Hostess

About the role

Hilton is looking for a Hostess in Dubai to welcome guests and deliver memorable stays. The role goes beyond food and drink service: it is about spreading the warmth of hospitality and creating positive first impressions for every guest.

Key responsibilities

• Greet guests warmly, help with coats and bags and introduce yourself on arrival.
• Escort guests to their tables and offer a choice of smoking or non-smoking seating.
• Explain the food and drink menu, give recommendations based on preferences and dietary needs, and suggest items suited to different nationalities.
• Label buffet dishes correctly and keep buffet areas clean and organised.
• Learn menu items from other outlets to recommend them to guests.
• Complete service checklists, including TBS on product knowledge, and check reservations and large bookings with the Supervisor/Manager.
• Assist bar attendants and kitchen staff, support guests with special needs, and check on guests regularly.
• Handle guest queries promptly and keep the restaurant and cashier's desk tidy.
• Thank departing guests, promote safe working practices in line with OH&S rules, and report accidents or incidents to the Supervisor/Manager.

Required profile

• A passion for hospitality.
• Integrity, leadership, teamwork, ownership and a focus on the now.