Hotel Quality Assurance Manager (6-Month Mission)

About the role

Sofitel Dubai The Palm, a 5-star beachfront resort on the Palm Jumeirah, is looking for a Quality Assurance Manager for a 6-month mission. The role ensures the highest standards of service quality, guest satisfaction and brand compliance across the hotel, through monitoring service standards, quality audits and continuous improvement.

Key responsibilities

• Monitor and evaluate service quality across all departments against Sofitel brand standards.
• Conduct regular quality audits, inspections and service evaluations, and follow up on corrective actions.
• Analyse guest feedback, satisfaction surveys, online reviews and quality reports to identify trends.
• Work with department heads to build action plans that close service gaps.
• Ensure compliance with hotel policies, brand standards and health, safety and hygiene requirements.
• Coordinate internal quality assessments and external brand audits.
• Support quality improvement initiatives, service excellence programmes and colleague training.
• Prepare regular quality performance reports for management and promote a culture of continuous improvement.

Required profile

• Bachelor's degree or diploma in Hospitality Management, Quality Management, Business Administration or a related field.
• 3-5 years of experience in quality assurance, quality management or hotel operations in luxury hospitality.
• Previous experience in a five-star hotel, preferably within an international luxury brand.
• Fluency in English is essential; additional languages are an advantage.

Required skills

• Strong knowledge of luxury hotel brand standards, quality audits and guest satisfaction measurement.
• Proficiency in Microsoft Office and hotel quality management or guest feedback systems.
• Excellent analytical, organisational, communication and interpersonal skills.