Housekeeping Order Taker

About the role

The Housekeeping Order Taker ensures that guest requests for internal services are handled promptly and according to hotel standards, contributing to a seamless and memorable stay.

Key responsibilities

• Attend to and process all guest requests for housekeeping and internal services.
• Answer calls, wake‑up calls and messages using proper telephone etiquette.
• Maintain guest privacy and confidentiality of information.
• Report guest comments or complaints to the appropriate department.
• Monitor inventory, update availability and place orders with prior approval.
• Follow emergency and security procedures.
• Perform administrative tasks, coordinate housekeeping office activities and keep logbooks updated.
• Attend daily briefings with the housekeeping team and coordinate with other departments.
• Manage departmental attendance, rosters and liaise with payroll for staff queries.

Required profile

• Strong attention to detail and ability to follow standard operating procedures.
• Good communication skills and courteous telephone etiquette.
• Ability to handle guest complaints professionally.
• Reliability in following security and emergency protocols.

What we offer

• Competitive salary.
• Duty meals provided (breakfast, lunch, dinner, midnight meal) plus coffee breaks.
• Vacation tickets and other hotel‑provided benefits.
• Medical insurance.