Housekeeping Supervisor

About the role

FIVE Hotels and Resorts is looking for a Housekeeping Supervisor in Dubai to oversee the daily operations of its award-winning Housekeeping department. The role leads and trains the housekeeping team, maintains guest rooms and public areas to luxury standards, and works closely with the Executive Housekeeper and Housekeeping Manager.

Key responsibilities

• Oversee daily housekeeping operations and ensure guest needs are met
• Maintain guest rooms, public areas and back-of-house spaces to FIVE's luxury standards
• Inspire, train and mentor the housekeeping team, including cleaning techniques and safety protocols
• Monitor usage of supplies and equipment and keep inventory well stocked
• Resolve guest concerns quickly and ensure compliance with policies, procedures and brand standards
• Inspect guest rooms and public areas regularly and report improvements
• Collaborate with other departments, hand over issues to the next shift and complete paperwork accurately
• Keep records of room occupancy, maintenance requests and lost and found items
• Follow safety and security policies, report hazards and accidents, and enforce health and safety practices including PPE and chemical handling
• Complete required safety training and certifications, maintain a clean uniform and protect company assets
• Assist the Executive Housekeeper and Housekeeping Manager with the department budget

Required profile

• At least 1-2 years of supervisory experience in a luxury hotel in the UAE
• High school diploma or equivalent; additional hospitality management or housekeeping training preferred
• Fluent English; additional languages are a plus
• Proactive, detail-oriented, with strong communication and organisational skills

Required skills

• Hotel PMS, specifically Opera
• Word, Excel and Outlook
• Knowledge of Forbes and Leading Quality Assurance (LQA) standards is advantageous

The advertised compensation is a fixed monthly salary of AED 2,000. Applications are made through the company's careers page.