Income Auditor

About the role

Mandarin Oriental Jumeira, Dubai, a luxury oceanfront resort in the Arabian Gulf, is looking for an Income Auditor to join its Finance team. The role covers the daily accounting of hotel income, the accuracy of revenue reporting and the reconciliation of cash, credit cards and guest ledgers.

Key responsibilities

• Account for all daily hotel income and post the monthly revenue to the accounting system by the first day of each month
• Ensure rebates, allowances and discounts are properly authorised; report deviations to the Director of Finance
• Prepare and distribute the Daily Revenue Report on time, and verify, monitor and review revenue and night audit reports
• Keep daily revenues and settlements balanced between PMS and POS, and reconcile revenue centres and banquet events daily
• Review housekeeping discrepancy reports, paid-out transactions, F&B voids, negative postings, rate variances and discount reports, and file them in the daily audit package
• Prepare telephone reports, handle credit card settlements and reconciliations, and resolve guest disputes and chargebacks
• Update foreign exchange rates in the PMS, review No Show reports and ensure complimentary rooms and gift certificates are properly accounted for
• Assist the General Cashier with surprise float counts, zero out clearance accounts, reconcile cash responsibility forms, guest ledgers and general ledger balances, and prepare month-end reconciliations
• Report audit findings and follow up on errors and discrepancies

Required profile

• Diploma or degree in Hotel Management and/or Accounting, or equivalent
• At least 2-3 years' experience as an Income Auditor in a hotel; pre-opening experience preferred
• Ability to work in a pre-opening environment and on a flexible schedule
• Excellent verbal and written English
• Proactive, managerial and supervisory skills, able to train and manage a team

Required skills

• PMS, POS and accounting systems (Springer Miller, InfoGenesis, SUN preferred)
• Microsoft Office, mainly Excel

What we offer

• A competitive salary and benefits package
• Learning and development programmes
• Health benefits and wellness programmes
• The MOstay programme offering complimentary nights and discounted room rates for colleagues and their families