Insurance Claims Officer – Marine, Property & Liability

About the role

NAFFCO is seeking an Insurance Claims Officer to manage marine, property and liability claims from notification through to settlement and closure. The role requires sound judgment, clear coordination with multiple stakeholders and strict compliance with policy terms and regulations.

Key responsibilities

• Receive, register and acknowledge marine, property and liability claims.
• Review policies, endorsements, limits, exclusions and deductibles.
• Gather and verify statements, photographs, reports, invoices and estimates.
• Assess claim validity, quantum and liability within policy terms and authority limits.
• Coordinate with insured parties, brokers, insurers, surveyors, loss adjusters, investigators, repairers, legal representatives and service providers.
• Process cargo, vessel, property, accident, third‑party liability and personal injury claims.
• Review repair quotations, replacement costs, settlements, salvage and recovery opportunities.
• Prepare evaluations, reserves, settlement documents, payment requests and closure recommendations.
• Prepare claims reports, management information and ageing analysis.
• Ensure compliance with policy terms, procedures, regulations and data‑protection requirements.

Required profile

• Bachelor’s degree, higher diploma or relevant qualification in Insurance, Risk Management, Finance, Business Administration or a related field.
• Experience as an Insurance Claims Officer, Claims Executive, Claims Handler, Insurance Coordinator or similar role.
• Experience handling marine, property, liability, cargo or general insurance claims.
• Knowledge of insurance policies, claims procedures, loss assessment, settlements and documentation.
• Ability to interpret policy wording, endorsements, exclusions, schedules and claim documents.
• Experience coordinating with adjusters, surveyors, garages, repairers, brokers, insurers and other parties.
• Understanding of marine cargo and hull, property, accident and third‑party liability claims is preferred.