IT Infrastructure and Service Management

About the role

The Infra Architect role at Cognizant in Dubai focuses on designing and implementing robust infrastructure solutions, delivering expert remote desktop support, and optimizing systems for hybrid work environments, especially within the Cards & Payments domain.

Key responsibilities

• Design and implement infrastructure solutions aligned with organizational goals and industry standards.
• Provide expert-level remote desktop support to ensure smooth operations and resolve technical issues efficiently.
• Collaborate with cross‑functional teams to identify infrastructure requirements and develop scalable solutions.
• Monitor system performance, proactively address bottlenecks, and maintain optimal functionality.
• Develop and maintain documentation for designs, processes, and troubleshooting guidelines.
• Ensure compliance with security protocols and best practices to safeguard assets and data.
• Evaluate emerging technologies and recommend integration to enhance capabilities.
• Support hybrid work models by ensuring seamless connectivity and accessibility for remote teams.

Required profile

• Proven expertise in remote desktop support with a track record of resolving complex technical issues.
• Strong experience designing and implementing scalable infrastructure solutions for hybrid environments.
• Knowledge of security protocols and best practices for data protection and compliance.
• Experience monitoring and optimizing system performance to achieve operational excellence.
• Ability to document processes and create comprehensive troubleshooting guidelines.
• Domain knowledge in Cards & Payments is considered a valuable asset.

Required skills

• Remote Desktop Support
• Infrastructure Design
• System Performance Monitoring
• Security Protocols