IT Supervisor

About the role

Ensure timely IT support is delivered to all guests and hotel departments, especially in guest‑facing areas, maintaining high service standards.

Key responsibilities

• Maintain and troubleshoot Opera, MICROS, Windows Server 2003/2008 and all Windows client operating systems.
• Provide in‑house guest IT assistance, aiming for 100% service availability.
• Coordinate and manage IT projects, overseeing timelines and vendor interactions.
• Document project progress and ensure on‑time completion.
• Drive cost‑saving and revenue‑generating initiatives through effective IT use.
• Implement and monitor IT best practices, standards, and contingency plans.
• Support all company IT issues and supervise the activity of IT Butlers.

Required profile

• Strong computer knowledge of Opera, MICROS and MS Office applications.
• Good project management skills and a proactive, customer‑oriented attitude.
• Neat appearance, pleasant personality and excellent communication in English.
• Ability to lead, coach and mentor a multicultural team.
• Flexible management style and high integrity.

Required skills

• Opera property management system
• MICROS point‑of‑sale system
• Windows Server 2003
• Windows Server 2008
• Windows client operating systems
• Microsoft Office suite