IT Support & AMC Technician

About the role

The IT Support & AMC Technician provides first and second level support under Annual Maintenance Contracts, combining remote troubleshooting with scheduled on-site visits, preventive maintenance and hardware servicing. The role covers clients across the UAE.

Key responsibilities

• Provide remote and on-site IT support for workstations, printers and office peripherals
• Maintain Active Directory, user accounts and perform basic Windows Server tasks
• Carry out scheduled preventive maintenance and patch management under AMC terms
• Monitor backups and assist with restores and basic disaster recovery
• Help troubleshoot networks, routers and switches at a basic level
• Install and configure CCTV endpoints and NVR/DVR basics as required
• Keep accurate service records and update the ticketing system
• Escalate complex issues to senior engineers and vendors

Required profile

• Diploma or Bachelor's degree in IT, Computer Engineering or equivalent
• 2 to 4 years of experience in IT support or managed services
• 2+ years in helpdesk or field support; prior AMC or managed services exposure preferred
• UAE driving licence preferred; able to travel between sites

Required skills

• Windows desktop and server support (Windows 10/11, Server 2016/2019)
• Active Directory, DNS, DHCP and basic networking
• Backup solutions such as Veeam and Acronis, and virtualisation basics (VMware/Hyper-V)
• Good customer service and communication skills

What we offer

• Medical insurance
• Overtime and shift allowances where applicable
• Training opportunities and certification support
• Visa assistance for selected hires

To apply, send your CV by email with the subject "IT Support & AMC Technician - [Your Name]" or use the careers page.