IT Support Field Engineer

About the role

A hands-on, proactive IT Support Field Engineer is sought to visit client offices across the UAE and support users remotely. The role covers desktops, servers, networks, Microsoft 365 / Google Workspace and backups. The fixed salary is AED 5,000 per month.

Key responsibilities

• Provide on-site and remote support for desktops, laptops, printers and peripherals, keeping downtime to a minimum.
• Troubleshoot and resolve hardware and software issues on Windows and macOS.
• Maintain, upgrade and support servers to keep systems available and performing well.
• Help with network and infrastructure tasks, including router, switch and firewall configuration.
• Manage and support Microsoft 365, Google Workspace and other hosted email services, and migrate user accounts, mailboxes and settings between platforms.
• Apply cloud security settings and manage backup solutions, including data backup and recovery.
• Install, configure and maintain networking devices, servers and storage.

Required profile

• Proven experience as an IT Field Engineer, IT Support Engineer or similar, with on-site and remote support.
• Good knowledge of desktop and server installation, configuration and troubleshooting.
• Clear spoken and written English and a strong customer-service attitude.
• Able to work independently and as part of a team in a fast-paced environment.
• Valid UAE driving licence preferred; willing to travel between client sites across the UAE.
• Certifications such as CompTIA A+, Microsoft 365 / Azure or Google Workspace are a plus.

Required skills

• Working knowledge of Windows Server roles (Active Directory, DNS, DHCP).
• Networking: TCP/IP, DNS, VPN, VLANs and Wi-Fi.
• Virtualisation (VMware, Hyper-V) and backup solutions.
• Endpoint security and firewall management.