Junior IT Help Desk Support (L1)
DRL Marketing Management · Doubaï
Job description
About the role
We are seeking a motivated Junior IT Help Desk Support (Level 1) to join our team. The role focuses on providing first‑line technical assistance, ensuring smooth operation of network and system services, and supporting end‑users with day‑to‑day IT needs.
Key responsibilities
- Troubleshoot and resolve network and system issues.
- Configure and install IT solutions and hardware.
- Set up new user accounts, manage security passwords and access rights.
- Communicate technical problems and resolutions clearly to users.
- Continuously learn and adopt new technical concepts.
Required profile
- Minimum 1 year of experience in a similar help‑desk or IT support role.
- Bachelor’s degree in IT, Computer Science or a related field is advantageous.
- Strong willingness to grow and develop technical expertise.
Required skills
- Microsoft 365 administration.
- Active Directory management.
- General troubleshooting of hardware, software and network issues.
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DRL Marketing Management
Doubaï
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