Key Account Manager

About the role

qlub is a fast‑scaling fintech that simplifies restaurant payments. As a Key Account Manager you will own a portfolio of the company’s most strategic multi‑outlet F&B groups, driving revenue growth and partnership depth.

Key responsibilities

• Own a named portfolio of large F&B groups, acting as the single point of accountability for their success.
• Hit retention and expansion targets: grow GMV, drive adoption across new outlets and products, and defend against churn.
• Build and run joint business plans and quarterly reviews with each key account.
• Negotiate and manage commercials, renewals and expansion terms.
• Identify early risk signals (adoption drops, competitive pressure) and act to mitigate them.
• Collaborate with Sales, Product, Operations and Marketing to deliver joint initiatives and feed account insights into the product roadmap.

Required profile

• 4‑6 years of experience in key account, strategic account or enterprise client management.
• Proven track record managing large, multi‑location accounts with measurable revenue retention and growth.
• Strong commercial acumen with experience in negotiation, renewals and contract management.
• Excellent communication and relationship‑building skills, including with C‑level stakeholders.
• Analytical mindset with ability to leverage data for insights and decisions.
• Fluency in English; Arabic is a plus.

Required skills

• Proficiency with CRM systems.
• Experience using reporting tools.
• Competence in Google Workspace.

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally.
• Opportunities to solve challenging problems in payments, hospitality and customer experience.
• A fast‑moving environment where great ideas quickly become reality.
• Close collaboration with experienced operators, builders and industry experts.
• A chance to leave a visible mark on one of the fastest‑growing restaurant technology companies worldwide.