Key Account Manager – Logistics Experience Mandatory

About the role

Shipa Delivery is an online platform that connects businesses and consumers with a network of delivery assets across the GCC. As a Key Account Manager you will act as a trusted advisor to corporate clients, helping them optimise their last‑mile delivery operations and grow their business with our on‑demand, same‑day and cross‑border services.

Key responsibilities

• Build and nurture long‑term relationships with corporate clients, understanding their last‑mile delivery needs.
• Identify and propose upselling and cross‑selling solutions to expand revenue within existing accounts.
• Analyse client performance data to drive growth and revenue generation.
• Collaborate with sales, technical and operational teams to design comprehensive delivery solutions.
• Resolve client issues quickly and manage complaints to maintain high satisfaction.
• Prepare regular progress reports, forecasts and account metrics for internal and external stakeholders.

Required profile

• Bachelor’s degree in Business Administration, Marketing or a related field (Master’s preferred).
• Minimum 3 years of sales or account‑management experience, preferably in e‑commerce or e‑fulfilment.
• Excellent communication, negotiation and interpersonal abilities.
• Fluent in English; Arabic is a plus.

Required skills

• Proficiency with CRM systems.