Key Account Manager - OTA

About the role

Air Arabia is looking for a Key Account Manager to lead relationships with Online Travel Agencies (OTAs) and API partners across its airline network. The role focuses on retaining and expanding revenue, while also sourcing new OTA connections and coordinating with the technology team.

Key responsibilities

• Build and maintain relationships with key decision‑makers at OTA partners.
• Implement a proactive OTA account management process to meet and exceed commercial targets.
• Identify and onboard new OTA partners, acting as the liaison between agencies and the technology team.
• Monitor technical performance of OTA platforms and provide day‑to‑day support.
• Prepare sales performance reports and recommend actions to increase revenue.
• Coordinate marketing campaigns with internal and external stakeholders to boost brand visibility.
• Manage OTA contracts, Service Level Agreements, and ensure policy compliance.

Required profile

• Minimum 36 months (3 years) of experience managing OTA or travel‑agency accounts.
• Strong commercial acumen with a focus on revenue growth.
• Excellent communication and stakeholder‑management skills.

Required skills

• Airline OTA systems
• Technical knowledge of OTA systems
• E‑commerce platforms

What we offer

• Opportunity to work with a leading low‑cost carrier in the Middle East.
• Dynamic, multicultural environment in Sharjah.