Key Account Manager – Sales / Business Development

About the role

We are seeking a dynamic Key Account Manager to lead the management, retention and growth of corporate and key customer accounts in Dubai. The role combines sales, business development and client relationship responsibilities to drive revenue and strengthen long‑term partnerships.

Key responsibilities

• Manage and develop a portfolio of corporate and key accounts, acting as the primary point of contact.
• Build and maintain strong relationships with decision‑makers, conduct regular meetings, business reviews, presentations and site visits.
• Identify client needs, recommend suitable solutions and drive upselling and cross‑selling opportunities.
• Negotiate contracts, handle renewals and pursue long‑term partnership opportunities.
• Track account performance, revenue, and sales targets in the CRM system.
• Monitor competitor activity, market trends and prepare account reports and forecasts.
• Collaborate with internal teams to ensure excellent service delivery and resolve client enquiries or escalations.
• Travel within Dubai and other UAE locations for client meetings and site visits as required.

Required profile

• Bachelor’s degree or diploma in Business, Marketing, IT or a related field.
• 1–4 years of experience in sales, business development, key account management or B2B corporate sales.
• Proven track record of achieving revenue targets through upselling and cross‑selling.
• Strong negotiation, presentation and communication abilities.
• Fluent English; Arabic is a plus.
• Ability to work independently and manage multiple accounts.

Required skills

• CRM experience (e.g., Salesforce, HubSpot or similar).