Key Accounts Manager – Ecommerce (Wholesale)

About the role

The Key Accounts Manager (E‑commerce) is responsible for growing the wholesale business through 1P marketplace accounts such as Amazon Vendor Central, Noon and Namshi. The role owns sell‑in revenue, account profitability and the commercial relationship with each platform.

Key responsibilities

• Manage and grow the wholesale vendor business across assigned e‑commerce accounts, own annual and monthly sell‑in targets and joint business plans.
• Lead vendor negotiations, set trade terms, margins, payment terms and promotional funding.
• Own the e‑commerce P&L per account, model profitability of deals and reconcile invoices, deductions and chargebacks.
• Oversee day‑to‑day operations on vendor portals, PO fulfilment and catalog accuracy.
• Track sales, inventory, price competitiveness and margin using Vendor Central and retail analytics; produce performance dashboards.
• Coordinate with marketing, supply chain, finance and brand teams on launches and campaigns (e.g., Prime Day, Ramadan).

Required profile

• 5‑7 years of e‑commerce experience, including 3‑4 years in key account management.
• Hands‑on knowledge of Amazon Vendor Central and other marketplace vendor portals.
• Strong numerical and data‑driven mindset with proven record of meeting sales and margin targets.
• Degree in Business, Commerce, Marketing or related field; MBA a plus.
• Excellent communication and negotiation skills in English; Arabic a plus.

Required skills

• Amazon Vendor Central (POs, cost setup, chargebacks, invoicing, analytics).
• Advanced Excel (pivot tables, lookups, modelling).
• Power BI or similar analytics tools.
• Helium 10 or comparable marketplace analytics platforms.
• AI tools for business performance improvement.