Laundry Valet – Hotel Guest Services

About the role

We are seeking a dedicated Laundry Valet to join our team at Novotel Dubai. The role involves collecting, processing and delivering guest laundry and hotel linen while maintaining high standards of service, hygiene and guest satisfaction. You will work closely with the Laundry, Housekeeping and Front Office teams to ensure timely and accurate service.

Key responsibilities

• Collect guest laundry, dry‑cleaning and pressing items from rooms according to hotel procedures.
• Deliver clean and pressed laundry to the correct guest room within the required turnaround time.
• Verify quantity and condition of items, report stains, damages or missing items to the Laundry Supervisor.
• Tag, sort and transfer laundry to the appropriate section, following express, same‑day and regular service guidelines.
• Maintain cleanliness and organization of collection and delivery areas, and keep equipment in good condition.
• Interact courteously with guests, respond to inquiries and promptly escalate any complaints.

Required profile

• Previous experience in hotel laundry, housekeeping or valet service is preferred.
• Good customer service and communication skills.
• Physically fit, able to stand, walk and transport laundry bags for extended periods.
• Flexible to work shifts, weekends and public holidays.
• High standards of grooming, personal hygiene and professional appearance.
• Positive attitude, team‑oriented and able to work in a multicultural environment.