Manager - Cargo Operations

About the role

flydubai is looking for a Manager - Cargo Operations in Dubai to oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, bulk-loading activity and compliance with regulatory, safety and OEM requirements. The role supports operational excellence as cargo operations grow in scale and complexity.

Key responsibilities

• Set operational objectives and implement approved strategies, policies and procedures for safe, efficient and revenue-optimised cargo operations across all aircraft types and locations.
• Ensure compliance with Standard Operating Procedures (SOPs) and manage investigations of accidents, incidents, service failures, irregularities and customer complaints, with corrective and preventive actions.
• Prepare and monitor KPIs and Safety Performance Targets in line with UAE GCAA standards for bulk and ULD operations.
• Oversee day-to-day cargo operations at DXB and DWC, working with dnata and other ground handling partners.
• Recommend short, medium and long-term infrastructure, automation and resource needs, and liaise with dnata and third-party providers at DWC on SLAs and service delivery.
• Support cargo product development, including automation and new products such as pharma, express, automotive and oversized cargo.
• Own cargo documentation in the Ground Handling Manual, manage cargo safety, security and risk frameworks, and liaise with Customs, Health, Police and other regulators at DXB and DWC.
• Ensure ground handling contracts cover the full scope of bulk and palletised operations, including acceptance, ULD handling, warehouse and ramp processes.

Required profile

• Bachelor's degree (3+ years).
• At least 8 years of experience in cargo operations, freight handling or aviation ground operations, managing large operational teams.
• Fluent in English; 8-10 years of experience.
• Advanced Cargo and Dangerous Goods courses (Cargo Knowledge, Documentation, Special Load Handling, DGR Cat 6 or CBTA equivalent).
• Safety Management Systems, Aviation Security and Special Cargo Products certifications.
• Cargo EDI and Weight & Balance licenses desirable.

Required skills

• Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D)
• Customer focus, teamwork, communication, decision making, strategic thinking and business acumen
• Compliance with the company's ISR policies and reporting of incidents