Manager Crew Engagement

About the role

Inspire, empower and elevate. As the Manager Crew Engagement you will shape the performance, wellbeing and career development of Etihad’s cabin crew community, driving engagement and exceptional customer experiences.

Key responsibilities

• Lead by example, championing service excellence and coaching cabin crew to deliver outstanding guest experiences.
• Design and implement development and career progression programmes that support personal and professional growth.
• Create and deliver engagement events, workshops and recognition initiatives to strengthen connections with the crew community.
• Oversee performance management, providing data‑driven insights and recommendations to senior stakeholders.
• Partner with operational leaders to address performance concerns and implement improvement strategies.
• Act as the voice of cabin crew, building relationships across Training, Service Delivery, Guest Relations, HR, Cabin Safety and Welfare.
• Promote a culture of safety, compliance and operational excellence in line with GCAA regulations and international standards.
• Lead investigations into service, operational and performance matters, driving positive change.

Required profile

• Degree from a recognised university or professional qualifications in business and people management (desired).
• Minimum five years’ experience in a people‑management role.
• Experience as operating cabin crew is preferred but not essential.
• High standard of computer literacy, proficient in Microsoft Office applications.
• Understanding of managing a large multicultural workforce in an airline or hospitality environment.
• Good knowledge of airline safety, security, operations and cabin crew management.
• Strong project‑management skills.
• Familiarity with the culture and values of the UAE.