Manager - Digital Solutions & Applications (UAE National Only)

About the role

Dubai Chambers leads the development, delivery and continuous improvement of its member-facing digital services, channels and enterprise applications, ensuring seamless integration, reliability and user experience. The role covers the full application and integration lifecycle, from requirements and solution delivery to enhancements, vendor performance and application support, aligned with IT architecture, security, quality and service standards. The position is open only to UAE nationals.

Key responsibilities

• Lead the development and improvement of member-facing digital services and channels
• Oversee enterprise applications and system integrations for interoperability, scalability and performance
• Manage the end-to-end lifecycle: requirements, design, development, testing, deployment, enhancement and retirement
• Identify improvements to digital journeys based on user feedback, service performance and emerging technologies
• Manage technology vendors and implementation partners against scope, timelines, quality, SLAs and contracts
• Ensure application availability and timely resolution of escalated incidents with IT Operations
• Lead application and digital initiatives within agreed scope, budget, quality and timelines
• Ensure compliance with information security, architecture, data, quality and regulatory requirements
• Partner with business functions to turn requirements into digital solutions and manage priorities
• Lead and develop the Digital & Applications team, set objectives and KPIs and build capability

Required profile

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering or equivalent; Master's degree preferred
• At least 8 years of relevant experience, including 3-4 years in a managerial or team leadership role
• UAE nationality required

Required skills

• Digital service delivery and enterprise applications
• Systems integration and APIs
• Application lifecycle management
• Vendor and SLA management
• IT project and program management
• Information security and IT governance
• Business analysis and stakeholder management