Membership Sales Executive – Fitness & Wellness

About the role

Black Pearl is seeking a commercially driven Membership Sales Executive to promote a premium fitness, sports and wellness facility in Abu Dhabi. You will engage prospective members, conduct needs‑based consultations and tours, and convert qualified leads into active memberships while supporting retention efforts.

Key responsibilities

• Engage prospects in person, by phone, email and approved channels.
• Identify each prospect’s fitness, wellness and lifestyle requirements.
• Present appropriate membership options and explain terms, inclusions and payment details.
• Conduct engaging tours of the facility, programmes and amenities.
• Follow up consistently with enquiries, appointments, tours and undecided prospects.
• Generate leads through referrals, networking, online channels and community outreach.
• Achieve or exceed sales, revenue, conversion and activity targets.
• Contact members with expiring memberships to support renewal goals.
• Maintain accurate CRM records of lead sources, pipeline activity and conversion rates.
• Prepare sales reports, revenue forecasts and performance updates.
• Collaborate with Reception, Fitness, Member Experience and Operations teams.

Required profile

• High school certificate or equivalent.
• At least one year of professional sales experience.
• Fluent English with strong written and verbal communication skills.
• Demonstrated ability to engage customers and close sales professionally.
• Confident telephone manner and presentation skills.
• Strong follow‑up discipline and attention to detail.
• Preferred: experience in fitness, wellness, leisure or hospitality; Arabic language ability; familiarity with the Abu Dhabi market.

Required skills

• Proficiency in Microsoft Office.
• Experience using CRM or lead‑management sales software.