Operational Risk Analyst (UAE National)

About the role

You will act as the Retail Banking Risk Partner, ensuring strong governance, effective controls, and proactive management of operational risks to protect the bank and support sustainable business growth.

Key responsibilities

• Administer and maintain the bank’s Operational Risk Management Framework, tools, and governance processes.
• Facilitate Risk and Control Self-Assessments (RCSA) to identify, assess, and monitor key operational risks and control effectiveness.
• Conduct control testing to identify process, system, compliance, and training gaps, ensuring timely remediation.
• Monitor, analyze, and report Key Risk Indicators (KRIs), highlighting emerging risks and trends.
• Manage operational risk incidents, including logging, investigation, root cause analysis, tracking, and closure.
• Prepare and coordinate Risk Acceptance submissions, ensuring appropriate approvals and stakeholder engagement.
• Develop and present risk dashboards, management reports, and escalation reports to senior stakeholders.
• Conduct end‑to‑end reviews of business processes and customer journeys to identify operational risks and improvement opportunities.
• Lead root cause analysis of operational issues and customer complaints, implementing corrective actions.

Required profile

• 2+ years of experience in banking or financial services, preferably in a First Line of Defense, risk, operations, or controls role.
• Strong understanding of operational risk management, governance frameworks, and internal controls.
• Experience conducting Risk & Control Self‑Assessments (RCSA), control reviews, or process assessments.
• Ability to identify operational risks, control gaps, and recommend practical remediation actions.
• Experience in incident management, root cause analysis, and process improvement initiatives.
• Strong analytical skills with the ability to monitor trends, prepare dashboards, and present risk insights.
• Excellent stakeholder management, communication, and presentation skills.