Operations Associate

About the role

Miral Experiences, which manages attractions such as Ferrari World Yas Island, is hiring an Operations Associate. The associate provides exceptional guest experiences and guides visitors through the attraction, helping guests and making sure they stay safe and enjoy their visit.

Key responsibilities

• Welcome visitors and give them an overview of the experience
• Help guests navigate the facility, giving directions and answering questions
• Enforce exhibition rules and monitor guest behaviour to keep visitors safe, and respond to safety concerns or emergencies
• Provide customer service, resolve issues and ensure a positive experience
• Keep the facility clean and tidy
• Share information about upcoming events, exhibitions and promotions
• Represent the brand professionally and with enthusiasm

Required profile

• Excellent communication skills in English (reading, writing and speaking)
• Good problem-solving and analytical skills, and the ability to act quickly
• Desirable: 1 year of experience in an operational department of hospitality or leisure (operations, ground crew, guest services, soft services, security)
• Desirable: knowledge of dry theme parks and attractions, especially operational departments

Required skills

• Microsoft Office to a good standard (Outlook, Teams, Word, Excel, PowerPoint)