Operations Director - Cluster Clinics

About the role

The Operations Director leads the overall performance of the cluster clinics, ensuring efficient, safe and profitable operations, clinical excellence, regulatory compliance and achievement of financial targets including EBITDA. The role promotes service excellence, patient satisfaction and employee engagement in line with corporate and regional strategies.

Key responsibilities

• Develop and execute strategic plans and oversee all aspects of operations, including clinical services, finance, HR, procurement, support services and administration.
• Drive initiatives to achieve and exceed EBITDA targets, lead annual budgeting, forecasting and cost optimisation, and monitor operational KPIs, patient satisfaction and service delivery standards.
• Establish internal policies, protocols and regulatory compliance standards, and ensure recruitment, onboarding, training and retention of staff.
• Coach leaders, conduct performance reviews, and build a high-performance culture with performance indicators for the management team.
• Review financial, clinical and operational reports and recommend action plans to the Regional SVP, and resolve complex operational, workforce, quality or market competition issues.
• Uphold health and safety standards, collaborate with physicians and medical staff, and support clinical initiatives such as antibiotic stewardship and infection prevention and control.
• Manage adverse events, coordinate interventions to improve the patient experience, and facilitate community development programmes.
• Identify and implement new services, optimise existing service lines, and proactively recruit physicians and independent doctors.
• Analyse referral patterns, compile capital and operational budgets, and address audit and risk findings promptly.

Required profile

• Master's degree in healthcare administration, business administration or a related field.
• 10+ years of experience in a relevant healthcare role; UAE healthcare experience is an advantage.

Required skills

• Understanding of the UAE regulatory healthcare framework and of business metrics, governance and risk management.
• Strong commercial awareness and sound knowledge of revenue cycle management.