Parts and Service Sales Representative – Commercial Vehicles

About the role

The Parts and Service Sales Representative will manage parts and service sales for fleet customers within an assigned territory, ensuring high customer satisfaction and achieving sales targets.

Key responsibilities

• Handle parts and service sales to fleet customers and own the resolution of parts and service issues.
• Visit customer sites to identify potential parts or service needs and record information in the CRM system.
• Generate orders, upload them to OEM portals, and track shipments to ensure timely delivery.
• Analyze stock reports, address lost sales, and take corrective actions to improve parts availability.
• Raise invoices, obtain credit authorizations, and ensure compliance with principal documentation and payment requirements.

Required profile

• Minimum Diploma; Bachelor’s degree preferred.
• At least 5 years of UAE experience selling commercial vehicle spare parts.
• Proficient in English (verbal and written); Arabic and Hindi are a plus.
• Strong knowledge of bus and truck parts and ability to use electronic or manual parts catalogues.

Required skills

• Product knowledge of commercial vehicle parts.
• Operating parts catalogue systems (electronic/manual).
• Sales and marketing techniques for parts promotion.
• Customer relationship management (CRM) usage.