Patient Admin Executive

About the role

The Patient Admin Executive is responsible for delivering front‑office support in a busy medical facility. This includes greeting patients, managing registrations, handling billing and insurance queries, and ensuring smooth communication between patients and clinical staff.

Key responsibilities

• Greet patients, direct them to appropriate departments and provide routine hospital information.
• Register new patients, keep records up‑to‑date and manage appointment scheduling, including rescheduling and confirmations.
• Handle telephone and email inquiries, relay messages to doctors or nurses, and respond to patient queries promptly.
• Provide information on medical insurance coverage, collect co‑payments, issue claim forms and process patient invoices.
• Facilitate daily cash, credit‑card and cheque collections, ensuring accurate end‑of‑shift processing.
• Maintain working knowledge of the Hospital Information System, clinic times, doctor rosters and booking procedures.
• Ensure compliance with hospital policies, NMC regulations, infection control, patient safety and privacy standards.
• Participate in training programs, quality improvement activities and handle complaints in a professional manner.

Required profile

• College diploma in any discipline or related field.
• Ability to manage cash, billing and back‑office tasks accurately while maintaining confidentiality.