Payments Product Manager

About the role

My client is looking for a Payments Product Manager to join their digital product team in Dubai, owning the payments experience across seven major retail brands and multiple GCC markets. This hands‑on role focuses on improving payment performance, checkout conversion and the overall customer experience across cards, wallets, cash‑on‑delivery, BNPL and local payment methods.

Key responsibilities

• Own and prioritize the payments product backlog from discovery through delivery and release.
• Analyse payment success rate, authorization rates, declines, failures, drop‑offs and retries to identify opportunities and root causes.
• Work closely with PSPs, payment gateways, acquirers and BNPL providers on integrations, incidents, performance and enhancements.
• Partner with Engineering, Analytics, Finance, Operations, Legal/Compliance and Brand teams to deliver payment improvements.
• Support payment launches and optimisation across multiple GCC markets, currencies and payment methods.
• Manage payment operations including chargebacks, disputes, reconciliation and settlement issues.
• Use data and SQL to investigate payment and checkout performance and make data‑driven product decisions.

Required profile

• 4+ years of experience in Product Management or Product Ownership.
• 2+ years of hands‑on experience in payments, fintech or e‑commerce checkout.
• Strong experience with payment gateways, PSPs, acquirers and/or BNPL providers.
• Good understanding of GCC payments, especially cards, 3DS2, Mada, wallets and BNPL.
• Proven ability to work across multiple markets, currencies and payment methods.
• Comfortable using SQL or analytics tools to investigate payment performance.

Required skills

• Acquirers
• PSPs
• Checkout Conversion
• Disputes
• GCC Payments
• Reconciliation
• E‑commerce Checkout
• Wallets
• Authorization
• BNPL Providers
• Mada
• Retries
• Payment Funnels
• Declines
• 3DS2
• Chargebacks
• PCI‑DSS
• Settlement
• Analytics Tools
• UAT
• Cards
• Payment Gateways
• SQL