Personal Concierge Supervisor – Guest Relations

About the role

As a Personal Concierge Supervisor at Hilton, you will lead the Guest Relations team to deliver unforgettable, luxury experiences for every guest. You will be the face of hospitality, ensuring each interaction reflects the high standards of Waldorf Astoria and Forbes Travel Guide.

Key responsibilities

• Supervise daily Personal Concierge and Guest Relations operations, guaranteeing seamless, personalized service.
• Anticipate and fulfill guest needs, maintaining luxury service standards for VIP and repeat guests.
• Resolve guest concerns promptly, driving service recovery and satisfaction.
• Coordinate with Front Office, Concierge, F&B, Housekeeping and other departments to meet guest requests.
• Coach, motivate and develop team members while monitoring performance and service quality.
• Review guest feedback to identify continuous‑improvement opportunities.
• Maintain accurate guest profiles, preferences and VIP information.

Required profile

• 1–2 years of supervisory experience in Guest Relations, Personal Concierge, Concierge or Front Office.
• Background in a 5‑star luxury hotel; experience with VIP and high‑profile guests.
• Fluency in English; additional languages are a plus.
• Professional appearance and a strong luxury‑service mindset.

Required skills

• Excellent communication and interpersonal abilities.
• Strong problem‑solving and service‑recovery capabilities.
• Leadership and team‑management competence.