Program Manager – Professional Services

About the role

As a Program Manager, Professional Services, you will lead a portfolio of strategic customer programs across the Middle East, governing the successful delivery of OpenText solutions while driving customer outcomes, delivery excellence, and commercial performance. You will oversee multiple customer engagements, guiding project managers, partners, consultants, and stakeholders through all phases of delivery.

Key responsibilities

• Govern strategic customer programs from opportunity assessment through implementation, adoption, and value realization.
• Drive delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.
• Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance across assigned engagements.
• Assess delivery readiness, implementation approaches, resource requirements, timelines, and risks during deal reviews and project initiation.
• Lead executive governance, stakeholder communications, escalation management, and recovery planning for complex programs.
• Govern OpenText‑led and partner‑led engagements to ensure delivery quality, customer satisfaction, and commercial alignment.
• Collaborate across Sales, Consulting, Architecture, Support, Customer Success, and partner teams to achieve program objectives.

Required profile

• Proven experience leading complex enterprise software programs.
• Strong governance and commercial acumen.
• Executive stakeholder management skills.
• Ability to influence cross‑functional teams and customers without direct authority.