Project Expeditor – Customer Service Lead
DHL Global Forwarding · Dubai
Job description
About the role
DHL Global Forwarding is seeking a Project Expeditor to develop and administer customer service plans, ensuring best‑in‑class service and high customer satisfaction across the Dubai region.
Key responsibilities
- Execute customer service plans and programs for the defined geography/business area.
- Track day‑to‑day application of customer service processes and propose improvements.
- Analyze cost and effectiveness of initiatives to support prioritisation of spending and resource allocation.
- Monitor and propose call‑center score‑card improvement measures.
- Respond to customer service inquiries, coordinate resolution of escalated issues, and identify upsell opportunities.
Required profile
- Bachelor’s degree or equivalent qualification.
- More than 4 years of relevant experience.
- Individual contributor who may manage up to two employees and coach lower‑level professionals.
Required skills
- Strong analytical and problem‑solving abilities.
- Excellent communication and stakeholder‑management skills.
What we offer
- Opportunities in a global company with career development potential.
- Competitive salary.
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Published 9 hours ago
Expires 2 weeks from now
6 views · 0 interested
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DHL Global Forwarding
Dubai