QA Manager, Marketing

About the role

MultiBank Group, a global financial institution headquartered in Dubai, is looking for a QA Manager, Marketing to set up and lead a quality assurance framework across its global marketing operations. The role ensures that campaigns, communications, digital journeys and marketing technology releases are accurate, consistent, compliant and ready for launch across markets, channels, languages and platforms. It works closely with Brand, Content, Creative, Performance Marketing, CRM, Web, Product, Compliance, Legal and Technology teams.

Key responsibilities

• Develop, implement and improve the marketing QA strategy, governance model, standards, checklists and procedures across regions and channels.
• Own end-to-end QA for websites, landing pages, email, WhatsApp and SMS, paid media, social content, CRM journeys, marketing automation, creative assets, forms and campaign tracking.
• Turn campaign briefs, brand standards, compliance requirements and technical specs into risk-based test plans, acceptance criteria, test cases and release sign-off requirements.
• Validate content accuracy, offer terms, disclaimers, translations, links, forms, tracking parameters, audience logic, consent controls, personalization, device responsiveness and cross-browser performance.
• Set approval workflows and release gates with Marketing, Compliance, Legal, Product, Technology and regional stakeholders.
• Lead functional, regression, integration, usability, accessibility, localization and user-acceptance testing.
• Manage defect triage, severity, root-cause analysis, remediation tracking and closure, escalating launch risks and recurring failures.
• Maintain a central QA repository and define quality KPIs such as defect leakage, first-pass approval rate and rework.
• Introduce test automation and monitoring for high-volume checks, and manage, coach and develop QA specialists or coordinators.

Required profile

• 5+ years in QA, marketing operations, digital production, software testing or a related field, including leading QA activities or a small team.
• Degree in marketing, business, information systems, computer science, quality management or a relevant discipline.
• Preferred: experience in financial services, brokerage, fintech or banking; FX or CFD marketing experience; multilingual campaigns and regional teams; test automation or scripting; HTML, CSS, APIs, SQL and debugging; ISTQB, Six Sigma or project-management certification.

Required skills

• Project and defect-management tools such as Jira, Asana, Monday.com, Azure DevOps or similar.
• Working knowledge of marketing automation, CRM, CMS, web analytics, tag management and consent management.
• Brand governance, localization, data privacy, accessibility and compliance.

What we offer

• Competitive salary and comprehensive employee benefits.
• Opportunities for professional growth and career advancement.
• A collaborative, inclusive work environment within an international community.