Quality Manager – Hotel Operations

About the role

The Quality Manager is responsible for implementing quality assurance processes that align with the brand standards and mission of St. Regis Dubai. This role drives continuous improvement, supports change initiatives, and ensures guest satisfaction at the property level.

Key responsibilities

• Coach managers on Total Quality Management leadership and conduct monthly audits to verify compliance with company and brand standards.
• Direct property quality efforts, address critical customer requirements, and support regional or company‑wide best‑practice implementation.
• Facilitate process‑improvement teams, ensuring systematic, measurable improvements.
• Provide training on quality tools, collect and analyze defect trends, and communicate drivers of guest satisfaction.
• Review guest feedback with leadership, take corrective actions, and handle guest complaints promptly.
• Maintain visible presence with guests to gather feedback on product quality, service levels, and overall satisfaction.

Required profile

• 2‑year degree in Business Administration, Hotel & Restaurant Management or related field plus 3 years relevant experience, OR a 4‑year bachelor’s degree with 1 year experience.
• Experience in guest services, front desk, housekeeping, sales & marketing, or management operations within the hospitality sector.