Reception Manager – Indo-Persian Restaurant

About the role

Wynn Al Marjan Island is seeking a Reception Manager for its upcoming Indo‑Persian restaurant. The role will lead the front‑of‑house reception team, ensuring every guest receives a warm, personalized arrival experience that reflects Wynn’s luxury standards and Forbes Travel Guide 5‑Star service.

Key responsibilities

• Manage pre‑arrival guest communication, reservations, preferences, special requests, and VIP arrangements.
• Review guest profiles to anticipate needs and deliver tailored service.
• Coordinate special occasions and VIP experiences with culinary and service teams.
• Oversee reservations, waitlists, walk‑ins, and queue management using SevenRooms.
• Collaborate with floor and kitchen teams to optimise seating flow and reduce waiting times.
• Lead, schedule, coach, and develop the reception team on guest engagement and service standards.
• Conduct daily briefings on reservations, VIPs, and service pacing.
• Capture guest feedback and use insights for continuous improvement.

Required profile

• 3‑5 years of hands‑on experience managing reception or front‑of‑house operations in a high‑end restaurant, luxury hotel, or similar hospitality setting.
• Fluent in English with professional communication skills.
• Proven ability to handle VIP, repeat and high‑profile guests.
• Strong leadership and team‑development capabilities.

Required skills

• SevenRooms reservation system