Reception Supervisor

About the role

Join Al‑Futtaim Electric Mobility, part of the BYD family, as a Reception Supervisor. You will lead the service reception team, ensuring smooth customer journeys, accurate job‑card handling and compliance with OEM standards.

Key responsibilities

• Allocate and coordinate work across reception staff to maintain professional and efficient customer handling.
• Create, communicate and close job cards accurately and on time.
• Monitor customer updates, complaints and escalations to improve satisfaction.
• Oversee warranty and parts‑request processes in line with OEM and company requirements.
• Coach and develop receptionists and service advisors to meet KPIs.
• Maintain HSSE, quality and presentation standards in the reception area.

Required profile

• Bachelor’s degree or Diploma in Engineering.
• 5‑7 years of automotive customer service or reception experience, with at least 2 years in a supervisory role.
• Strong knowledge of after‑sales reception operations and customer‑service processes.
• Excellent communication, problem‑solving and conflict‑resolution abilities.
• Fluency in English; Arabic, Urdu or Hindi a plus.

Required skills

• Experience using a dealer management system such as SAP or an equivalent platform.