Receptionist – Abu Dhabi Hotel

About the role

Join the hospitality team at The WB™ Abu Dhabi Curio Collection by Hilton and be the first smile guests see. As a Receptionist you will create welcoming first impressions, manage smooth check‑ins and check‑outs, and ensure every guest enjoys a memorable stay.

Key responsibilities

• Greet guests warmly, verify reservation details, assign rooms, issue keys and provide welcome materials or bell‑service assistance.
• Process departures efficiently by confirming charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel amenities and services through up‑selling techniques to maximise revenue.
• Respond promptly to guest requests, resolve concerns with care and urgency, and manage all communications professionally.

Required profile

• Passion for delivering exceptional hospitality and creating positive guest experiences.
• Integrity, teamwork, ownership and a proactive, urgent mindset.
• Strong communication skills and the ability to handle multiple tasks in a fast‑paced environment.

Required skills