Receptionist – Customer Service (UAE National)
Al Futtaim Group · Dubai
Job description
About the role
The Receptionist supports Al Futtaim Automotive’s Volvo showroom in Dubai by delivering high‑quality customer service through phone, email and face‑to‑face interactions. The role is pivotal in meeting monthly and annual service targets and fostering a positive experience for every visitor.
Key responsibilities
- Answer incoming telephone calls, record reasons, and forward to the appropriate team member.
- Provide courteous, prompt assistance to walk‑in customers and coordinate with staff to resolve enquiries.
- Log call details (time, date, caller information) and keep knowledge of personnel and procedures up to date.
- Escalate complex issues according to company guidelines while aiming to resolve queries at first contact.
Required profile
- Strong English verbal and written communication skills.
- 1‑2 years of customer‑service experience.
- Pleasant, proactive and motivated attitude.
Required skills
- Proficiency with basic IT systems for call logging and management.
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Published 11 hours ago
Expires 1 month from now
12 views · 0 interested
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Al Futtaim Group
Dubai