Receptionist for Luxury Hotel

About the role

Join a leading retail group’s luxury hotel brand as a Receptionist, welcoming VIP and international guests in a fast‑paced, multicultural environment. You will be the first point of contact, ensuring seamless check‑in and check‑out experiences while upholding the brand’s high service standards.

Key responsibilities

• Greet and professionally engage guests upon arrival, handling check‑in and check‑out procedures accurately.
• Provide personalized service to luxury, VIP and international guests, managing requests, complaints and service‑recovery situations.
• Handle reservations, room allocations, billing and guest profiles using the property‑management system.
• Coordinate with Housekeeping, Concierge, Bell Desk, Reservations and other hotel departments.
• Maintain accurate records, communicate hotel facilities and policies, and identify opportunities to enhance the guest experience.

Required profile

• Previous experience as a Receptionist, Front Desk Agent or similar in a luxury or ultra‑luxury hospitality setting.
• Strong exposure to VIP service and international clientele.
• Excellent spoken and written English and one additional language at C1 level.
• Professional grooming, strong interpersonal and problem‑solving skills.
• Availability to work shifts, weekends and public holidays.

Required skills

• VIP service
• Additional language at C1 level
• Guest Service
• Property‑management system