Relationship Manager (Outsourced)

About the role

This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. It enhances customer relationships through regular planned meetings to identify cross‑sell opportunities and improve service.

Key responsibilities

• Develop and maintain business relationships with SBF clients.
• Conduct regular planned meetings to identify cross‑sell opportunities.
• Monitor consumer satisfaction, loan repayment performance, and delinquency rates.
• Track consumer retention and manage complaints in line with best‑practice guidelines.
• Ensure compliance with regulatory requirements, codes of conduct, and AML regulations.

Required profile

• Good knowledge of ADIB’s Business Banking products & services.
• Experience in credit analysis and credit appraisal techniques.
• Fair knowledge of UAE banking practices, regulations & risks.
• Good knowledge of ADIB’s Operational Policies & Procedures.
• General awareness of competitors in the local market.

Required skills

• Credit analysis.
• Credit appraisal (risk, business & financial analysis).
• Business relationship management.
• Anti‑money laundering compliance.
• Computer skills.
• Excellent communication skills.