Reservations Agent – Grand Canal, Abu Dhabi
The Ritz-Carlton · Abu Dhabi
Job description
About the role
The Reservations Agent is responsible for handling all reservation requests, changes, and cancellations for guests at The Ritz‑Carlton Abu Dhabi, Grand Canal, ensuring a smooth and professional booking experience.
Key responsibilities
- Process reservation requests, changes, and cancellations received via phone, fax, or mail.
- Identify guest needs, verify room availability and rates, and explain guarantee, special rate, and cancellation policies.
- Document special requests and input accurate codes and rates for complimentary rooms, employee discounts, travel‑agent rates, and wholesale reservations.
- Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
- Answer guest inquiries about property facilities, services, and room accommodations.
- Maintain confidentiality of guest information and comply with all company policies and procedures.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work or supervisory experience required.
- Ability to lift, move, and carry objects up to 10 pounds without assistance.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 2 weeks ago
Expires 1 month from now
27 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
The Ritz-Carlton
Abu Dhabi