Reservations Agent

About the role

As a Reservations Agent with Hilton in Dubai, you will be the first point of contact for guests seeking to book their stay. Your role is to turn inquiries into confirmed reservations while delivering the warm, memorable hospitality that defines the Hilton brand.

Key responsibilities

• Provide prompt, professional customer service to guests and internal team members.
• Convert inquiries into confirmed bookings, ensuring accuracy in all reservation details.
• Maintain meticulous records of all reservations and related transactions.
• Promote hotel services, upgrades, and ancillary offerings to maximize room sales.
• Support sales initiatives by responding to leads and identifying future business opportunities.

Required profile

• A passion for delivering exceptional hospitality experiences.
• Integrity, teamwork, and a strong sense of ownership.
• Ability to work efficiently in a fast‑paced environment.

Required skills

What we offer

• Opportunity to work with a globally recognized hospitality brand.
• Career development and training programs.
• A supportive, award‑winning workplace culture.