Reservations Agent

About the role

We are looking for a highly organized, detail‑oriented Reservations Agent to join our team at Sofitel Al Hamra Beach Resort in Ras Al‑Khaimah. The role serves as the primary link between guests and the property, ensuring reservations are handled with precision and exceptional service.

Key responsibilities

• Deliver professional, engaging, and friendly service to guests across multiple communication channels.
• Process room reservations accurately for leisure, group, tour, and FIT segments.
• Manage internal and external communications via email and telephone, monitoring reservation voicemail.
• Produce daily reports, audit reservations, and update records to maintain accuracy.
• Collaborate with Sales, Front Office, and Accounting teams to exceed client expectations.
• Handle multiple priorities simultaneously while maintaining attention to detail.
• Assist across various reservation segments and perform additional duties as needed.

Required profile

• Strong verbal and written communication skills with a professional demeanor.
• Proven analytical and organizational abilities to manage multiple priorities.
• Excellent customer‑service orientation with empathy and problem‑solving capabilities.
• Ability to sit for extended periods and work flexible, split shifts.
• High attention to detail and commitment to accuracy in all tasks.
• Resilience and adaptability in a fast‑paced hospitality environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Opera Property Manager System (PMS)
• Central Reservations System (CRS)