Reservations Agent
EMEA · Abu Dhabi
Job description
About the role
Exceptional Hospitality Starts with You. As a Reservations Agent at The Mangroves Abu Dhabi you will turn guest inquiries into confirmed stays while delivering memorable experiences.
Key responsibilities
- Provide exceptional customer service by responding promptly and professionally to guest and team inquiries.
- Secure individual bookings and convert inquiries into confirmed reservations.
- Maintain attention to detail by accurately recording and processing all reservations.
- Use proactive selling techniques to maximize room sales, promote hotel services and upgrades.
- Support sales efforts by responding to sales inquiries and identifying potential leads for future business opportunities.
Required profile
- A passion for spreading the light and warmth of hospitality.
- Integrity – always doing the right thing.
- Leadership – inspiring others.
- Teamwork – believing collaboration drives the best outcomes.
- Ownership – taking accountability for results.
- Focus on the now – bringing urgency and discipline to each moment.
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Published 12 hours ago
Expires 1 month from now
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EMEA
Abu Dhabi
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