Reservations Agent
le royal meridien abu dhabi · Abu Dhabi
Job description
About the role
The Reservations Agent will manage all guest reservation requests for a 5‑star luxury hotel in Abu Dhabi, ensuring accurate bookings, upselling opportunities, and exceptional service throughout the reservation process.
Key responsibilities
- Process reservations, changes, and cancellations received via phone, fax or email, verifying room type, rate and availability.
- Explain guarantee, special rate and cancellation policies to guests and document special requests.
- Input correct codes for complimentary rooms, employee discounts, travel‑agent rates and wholesale reservations in the reservation system.
- Follow sales techniques to maximize revenue and handle OTA, travel‑agent, corporate and direct booking channels.
- Escalate guest concerns according to proper procedures and maintain confidentiality of proprietary information.
Required profile
- Minimum 1‑2 years of hotel reservations experience, preferably in a 5‑star luxury property.
- Strong verbal and written English communication skills; additional languages are a plus.
- Ability to work under pressure, meet deadlines and adapt to changing business needs.
Required skills
- SynXis CRS
- Opera PMS
- Opera Cloud
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Published 9 hours ago
Expires 1 month from now
5 views · 0 interested
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le royal meridien abu dhabi
Abu Dhabi