Reservations Agent (UAE National)

About the role

Aloft Hotels, part of Marriott International, is hiring a full-time Reservations Agent in Al Ain, UAE. The agent handles reservation requests, changes and cancellations received by phone, fax or mail, and works closely with guests to match their needs with the right room type and rate.

Key responsibilities

• Process reservation requests, changes and cancellations by phone, fax or mail and identify the appropriate room type and rate.
• Verify availability of room type and rate, and explain guarantee, special rate and cancellation policies to callers.
• Accommodate and document special requests, and answer questions about property facilities, services and room accommodations.
• Follow sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist individuals with disabilities and maintain confidentiality of proprietary information and guest privacy.
• Comply with quality assurance standards, company policies and procedures, and perform other reasonable duties requested by supervisors.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• Clear, professional communication and telephone etiquette.